Privacy policy

PRIVACY POLICY

  1. Introduction

    • Bombay Horology LLP (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use , disclose and safeguard your information when you visit our website or purchase a timepiece from our brand, Seven Isles.

  2. Information We Collect

    • To process your orders and provide our services, we collect the following types of information:

      1. Personal identification Information: Name, shipping address, billing address, email address, and phone number. 

      2. Payment Information: We use AU Small Finance Bank as our secure payment gateway. We do not collect or store your complete credit card number, UPI PINs, or bank account details on our servers. All transactions are encrypted and processed directly by our payment partner. 

      3. Account Information: If you create an account to access the Ownership Portal and register your watch warranty, we store your login credentials and purchase history.

  3. How We Use Your Information

    • We use the information we collect for the following business purposes:

      1. To process, fulfill, and ship your orders. 

      2. To communicate with you regarding order updates, shipping tracking, and customer support.

      3. To manage your warranty registration and process any warranty claims or Concierge Service Requests.

      4. To comply with legal obligations and prevent fraudulent transactions.

  4. Sharing Your Information

    • We do not sell, rent, or trade your personal data to third parties. We only share your information with trusted third-party service providers strictly necessary to operate our business, including:

      1. Payment Processors: AU Small Finance Bank to securely process your checkout transactions.

      2. Logistics Partners: Courier services to generate AWB tracking and deliver your timepiece securely to your address.

  5. Cookies & Tracking Technologies

    • Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our store.

  6. Data Security

    • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

  7. Your Rights

    • You have the right to access, correct, or request the deletion of your personal data held by us. If you wish to update your account information or request data removal, please contact our support team.

  8. Contact Us

    • If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

      1. Email: support@sevenisles.co.in

      2. Phone: +91-98677-30839

      3. Business Entity: Bombay Horology LLP (Mumbai, Maharashtra)